Freight forwarder Damco will begin offering three different service levels across its air and sea operations.

The Netherlands-headquartered company has branded the service levels: standard, plus and customised.

All products offer full track-and-trace functions and online booking, with the customised services including tailored benefits such as customised reports, an order management system – giving visibility from purchase order to proof of delivery – and third-party updates.

Damco chief executive Saskia Groen-in’t-Woud said: “We have simplified and refined our offering after listening to our customers’ feedback, to ensure that we support their growth with value-effective services, which meet their exact needs.”

Damco’s Plus service offers a dedicated customer portal with a secure working environment where users have various access levels and role-specific to-do lists.

“Through digitalisation, we are empowering our customers and staff to be able to make improved business decisions based on honest, real time information and ensure they can effectively manage risks by rapidly responding and reacting to disruptions and changing market situations,” added chief operating officer Martin Ring.

“Our experienced customer services team will continue to be the backbone of our offering.”

The new three-tier service programme is part of the freight forwarder’s ongoing “growth and development strategy”, which will this month see it open a new UK airfreight facility at Heathrow.

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